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| - For those who were considering Esurranty, I leave you this.
I purchased a year policy with this company approximately a year ago and used it once to pay for a cracked screen which cost over $100 and required me to send my phone over to them (Took almost a MONTH to get my phone back). They couldn't even provide me an android loaner during that period, per their administrator stating "we are all out of loaner androids". So finally get my phone back, but of course with other issues. The ear headphone is screwed up, making it difficult for me to hear people on the phone and within a month, a dead pixel appeared on the phone. Recently, I set up a claim to get my phone fixed due to it running extremely slow and the battery not holding a charge over a few hours. I speak with their Administrator, Angelo Maimone, who states he's going to take care of my claim. Ever since that email, which was a month ago, they have dodged every call, and every email I've sent to them. Literally not responding to anything (and I left half a dozen voicemails and emails). Do not trust these people. They clearly waited for my warranty to end and stopped responding to me.
Edit: I submitted a BBB complaint, and shortly after submitting it, I finally got a response from Esurranty! Of course they stated that my policy ended and I was no longer eligible for protection; in addition to stating my device was no longer covered after 1 accidental claim (The policy details state they allow 2 accidental claims per year and an infinite amount of mechanical claims per policy year) despite me submitting that claim a month prior to the policy end date on 8/15/17.
Here's the email record on the recent claim.
From the Admin:
As a courtesy you may take the device to the repair center of your choosing for a diagnosis and estimate of repairs. Once you have that estimate, please reply to this email with it so we can get it reviewed by underwriting.
From: Rthompson4
Sent: Wednesday, August 16, 2017 3:01 PM
To: admin
Subject: New eSURRANTY.com Claim - Ronald Thompson
Esurranty Indemnity Company, Inc.
Claim Submission Form
Entry Details
POLICY HOLDERS NAME Ronald Thompson
EMAIL
ESURRANTY POLICY # 415399024
DEVICE SERIAL OR IMEI# 990004866703626
POLICY PURCHASE DATE 9/18/2016
TYPE OF CLAIM Mechanical Malfunction
DESCRIBE YOUR CLAIM IN DETAIL I had my phone repaired a few months ago for a screen break. Ever since the repair, my phone has gradually gotten worse in regards to performance. The battery dies after 4 hours, overheated to approx 85-90C on a few occasion, Ear headphone is VERY low, and the overall performance is awful. It takes sometimes 5-8seconds to pull up the texting app, and to unlock the screen. I spoke with the owner awhile back regarding repairing the defective ear headphone piece, and he recommended that I could get it fixed at the local repair shop. Thanks
I AGREE TO THE ABOVE STATED TERMS Yes
SIGNATURE Captured
CLAIM NUMBER CL5164783
Following this email, they never responded back after the 7 emails I sent to them. Do yourself a favor and buy insurance from a reputable company such as Squaretrade.
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