Are the front desk people super friendly? Generally not. Do the therapists expect a $15 to $20 tip? Yes. Can it be noisy sometimes while you are getting your massage? Yes. Do you sometimes get a therapist who is rough? Yes. If you keep these things in mind you won't be disappointed. Overall the therapists do a great job and the price is cheap. I am a member and get the member discount ($20 annual fee). If you are a prima donna then just don't go here.