Update: Jason's reply shows that he is simply out of touch with customers expectations as I had figured the response I received at the wash from the GM was a mindset coming from the top. Ignoring responsibility, blame the customer and show no respect for the customer. Jason never called me like any other business would have done he simply took his GMs word for it. I've never experienced a business like this. You must be too coward. My car has been through hundreds of washes, my bumper was lose by one screw, there were 20 others holding it in. Your attendant used abrasive tape not made for cars and he never told me he was going to do it. You damaged my car, you're lucky it was my Honda and not my Mercedes would've cost you thousands more. Now I'll never go back to any cobblestone, tell everyone what you did and how two employees handled it, file a lawsuit and continue to leave my review where I can. All because you're too arrogant to admit a mistake, don't know how to handle a customer complaint and spend $50 on touch up. I'll continue my efforts until my bumper is fixed.
Update 4/18
I won the small claims case against this place! To all of you at cobblestone, have a great day!