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  • I don't think I could have been more unsatisfied with my experience today at Banfield Pet Hospital. I was watching my parents 10 month old boxer over the weekend and this morning around 5am she was running around in the back yard and somehow broke her leg. It was a pretty bad break and she was in a tremendous amount of pain. We called Banfield because they're very close to us and have seen our dog in the past. When I explained that it is not my dog and my parents could not be reached as they are out of cell phone range they advised they were not willing to offer any help until a payment method was offered. I asked if they would take a post-dated check for two days and they said no way. They had absolutely zero compassion to the situation. My mother ended up calling in the payment and the girl forgot to take her expiration date. When we showed up to get the dog she wasted no time to threaten to take US to collections if the issue didn't get resolved by tomorrow! We quickly let her know where to go and how to get there. That is her problem, not ours! When we left I asked for a printout of the X-ray and they advised it would be $25. This place is only interested in your money, do yourself a favor and go somewhere else.
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