Dropped by here one day and started talking with Alex Davis. We did a test drive and left. We got one call three days after we stopped by.
I also sent a request via Edmunds for more information. I started working with John Barfield via e-mails to get an OTD price on what we wanted. When I got an OTD price from another dealer that beat theirs, I asked him if they could beat it. He said that they could.
We stopped by with other dealer's offers and told them what John had said. That began the process with Alex and John.
It definitely took them longer to do all the paperwork and "putting together" their offer than it should have. Unfortunately, this seems to be standard practice at car lots. Fortunately, they were able to beat the other dealer's "best offers" by a few hundred.
The final sales push in the finance office (extended warranty, etc) was annoying, but again, this is norm for the industry. I told their finance guy that everything he was trying to add on was of no value to us so he gave us a number less than half of what the initial was. We again declined and he stopped trying to sell the add-ons to us.
The most bothersome part of the process was that it took 5 hours to test drive, pick a car, and do the paperwork. Well worth it though, considering how much we got off of the vehicle.
Since the purchase of our vehicle, they have called several times to check on us. This seems to be mainly motivated by the customer satisfaction survey but the concern does seem genuine.
I would recommend the few guys we worked with to others. I wouldn't highly recommend them though.