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  • Ok so after being put up by our insurance company at the Hyatt for a month due to a water leak and repairs, we decided to change to the Westin because it was much closer to our house and I could easily drive to meet contractors etc. (Read my review regarding my experience at the Hyatt - this is worse). Our insurance company made the two week reservation and paid for the room. We checked in and everything was fine. The next morning I see that I have been charged $1400 ($100 a day for incidentals) PLUS $3800 on my card. I call my insurance company and they have assured me they paid for the room. I go to the front desk with my insurance company on the phone and the girl at the desk says "well the insurance companies credit card didn't go through so we just charged yours"!!!!!! Not even kidding this really happened. Come to find out the girl had punched in the insurance companies credit card number wrong so she just took the liberty of charging mine. It took several days talking to my bank to get my funds back. Its a nice hotel but if you stay here other than for vacation be prepared for the large charge.
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