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  • My initial experience was ok - not great. The clothes are overpriced for the quality visual appeal. And I would probably give it 2 or 2.5 starts for that. However, what ruined the experience was the subsequent service. I wanted to return the purchase but didn't know the return policy, so I called to check before I make half hour trip. I specifically asked if cash refunds are given and was told yes. I asked again to be sure - and sales clerk confirmed yes. I made the half hour trip. And was told I can refund but in merchandise only. I was puzzled because this is not what I was told on the phone. The sales manager said that that's how they were trained to answer and she did not know the difference when explaining cash and merchandise refund. It is a shame that somebody would use that excuse and be so insensitive of customer's time.
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