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  • UPDATED REVIEW: Last I went to this pizza hit, they screwed up my order so they told me that they would credit the $16 to my Pizza Hut online account..... today I check my account and find that I actually have NOT been reimbursed or credited for that day. I mean I'm not trying to get money back or whine about $16 but if you're going to tell your customers that they're going to reimburse your account .... I think they should???? I never even asked for a refund, they TOLD ME THEY WOULD refund me and credit it to my account. And now I'm sitting here with no credit and never coming to this Pizza Hut again. I don't even care that they are across the street. I'll drive to a better location... where they'll get my order right and then follow through with promises of a refund... such an annoying thing to deal with when companies can't even pull through on their end. ******** Upon arriving, I had to wait 10 minutes while the cashier was on the phone with another customer. Understandable and not her fault, but other employees should be able to assist carry out orders while she is taking phone calls. However, Cylie, when she got off the phone was very polite and apologetic. I was really annoyed at first but I'm so happy she handled it correctly and professionally because it completely turned my experience around. Another downfall.... my order was incorrect. The person who took my order was male. He apparently input my order as "pizza and breadsticks" and failed to put it in as "pizza, breadsticks, and cinnamon sticks" AKA the dinner box. So Cylie got the cinnamon sticks ready for me, told me it would be a slight wait, which was alright with me since it's a weekend & im just hanging out with my son not doing much. Not the best branch but the cashier really made my experience a lot better when it could've been the worst experience ever. Granted, my order was wrong and I had to wait a long time but customer service is a huge thing for me... so I am appreciative!
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