I walked in just as they were closing after driving an hour there. A man came up to me and said they had closed but when I explained to him that I just needed to walk through and knew exactly what to pick out but all I needed was the order number for my installer he said "come on in" very nicely. He pointed me to a woman behind a counter (who I assume is the one not answering the calls when I had called earlier on my way to find out what time they closed.....it just rang and rang). She looked at me with a blank stare and said "we are closed". I explained that the man let me in...yada yada yada. She looked at him and said "you help her then" and he politely said "I can't I am with a customer" then the two of them began to bicker which made me feel very uncomfortable. Then, he came up to me and handed me a hard hat and piece of paper and quickly gave me instructions on how to get the information I needed. I walked in and headed right where I needed to be. About 2 mins later another woman came up to me and said "miss...do you know we are closed?" to which I explained again and she was rude on that she seemed annoyed and wouldn't look at me and briskly walked away. I then saw the slab I wanted and asked her a question about it (she was nearby) and she was being very passive aggressive with me and once again recommended I just go ahead and an appointment. I got so frustrated I simply said "no thank you" and walked out.
I was too much trouble and they were rude about it. Bottom line.
It looked as the product is great but being a business owner myself with someone ready to spend several thousands of dollars on your product it was very disheartening to be treated so unprofessionally.