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  • Never again. I chose to use them as i was closing on my sale but then not closing on my purchase for a couple of days, so I needed some storage and did not want my stuff unloaded and loaded several time onto a truck. Everything was OK on the drop off/pick up from the first house. It was at the move in that the problems began. I told them in simple terms when arranging all this that I would need a drop off and pick up on the same day when I moved in as where I was moving to did not allow overnight PODs. They assurred me this was not an issue there would just be a fee for a same day pick up - I told them I was fine with that since I did not have a choice. Since I was a same day pick up, they assurred me a would be the first drop off in the morning- great ! I explained I had profession movers coming to unload the POD and I was told repeatedly I was the first drop off between 8:30 and 9:30. So the day before I get the call from PODs (automated) stating my delivery is between (9:30 and 12:30) - I have already scheduled the movers for 9:30 - so I call PODs to talk to a person, who again tells me I am the first drop off between 8:30 and 9:30. Well, 9:30 comes and goes the next day no PODs, but I have movers waiting. I call PODs again - the central office will not let me talk to the local office, but the central office tell me the local office will be calling me shortly to tell me they are on their way. By 11:00 still no POD - I call the 1-800 number again who call the local office again, and they come back again and say they will be calling me shortly to say they are on their way - so I tell them they told me the same 90 minutes ago and what happened to being the first drop off. She tells me I am the second drop off. You can imagine where the conversation goes from there. Eventually I get her to call the local office again and now the story is that "something unexpected happened and they will be calling me shortly to tell me they will be on there way" I ask to talk to a supervisor, but am denied. I ask for PODs to refund me the same day pick up fee and am told "this is something you will have to discuss with the local office" (how and I meant to contact them ?)Eventually the local office calls me and I ask them to refund the same day pick up fee they say I will have to discuss this with the 1-800 number!!! I explain to them that they said to discuss this with them and he states he is driving but will call me back later to discuss (he never did!). The POD arrived at noon and then PODs starts calling at 2pm asking if we are finished with it - we say we are still unloading it and then they proceed to call us every 15 minutes as they next pickup is a long drive and they want to pick ours up first! So they drop off late and then expect us to unload it in 2 hours ! I am still waiting on them to call and have written to them as well and still waiting for a response. Never again !
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