I've been here about 3 times since I moved to the area and I absolutely love their Taro Milk Tea! It's probably the best I have tried in Las Vegas so far. The place is anime themed which I find really cute. In regards to customer service this can really vary: I have had really great service from attentive employees where they go above and beyond. Then I have had terrible service where they get my order wrong and the correction is done poorly. So I guess it just depends on the day and the person. But overall I like this place and will definitely be back.