Firstly, I'll like 'Allen' to accept my apology on behalf of my group. We should have absolutely listen to your non-Comprehensible 'intercom' instructions. Your star rating is definitely not a reflection of the fun we had during our bowls but of your non-existent customer service and arrogant attitude. To err is human but it takes a higher being to admit his mistakes. I sincerely hope you will repent and never give up to strive for some customer service.