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| - The sum of the parts? A strong 3-stars. Keep that ship running tight and I'll be excited once again to bring visiting friends to this celebrity joint.
As of this writing, there are 3,727 reviews of BurGR. In a minute, there will be +1. Everyone wants to eat here, and everyone wants to review the experience. While the whole experience is what people rate, my burger alone was worth a 5-star rating. It was bar-none the best I've had in my 36 years of living. Since my first visit last year, I've had two more, and they were just as excellent, and cooked to medium rare perfection. That was difficult to find back in North Carolina, but at BurGR, the consistency is there. Cheers to the chef!
What I wanted from a dining experience here is best articulated in Anthony Bourdain's Kitchen Confidential. I intended to test BurGR via his description of an ace restaurant. I would be submissive, requesting nothing from the menu, but to have our waiter decide for me while also pairing his choice with a red wine.
That first visit? Flawless. All perfect pairings based on my stated tastes, and all a surprise as our waiter volunteered no information about what would be served. He joked with our party, left us extra BurGR coasters to take home, and was a complete joy, even bringing me--unsolicited--a list of everything I had been served.
For dessert? A fancy, rich milkshake, with its spooned dollop of whipped cream on top.
BurGR would rate an easy 4 stars and possibly 5 were it not for unfortunate inconsistencies in service. Of the three times I have been, there was one near disastrous outing.
In sum, my dining companion and I had three different waitstaff attend to us, not all at once, but scattered throughout the evening. The changing of the guard was never communicated to us, instead we were left to wonder who this new person was. The worst part was the long periods of time in between requests and checking in on us, the last of which almost caused us to up and leave without paying. We had waited upwards of 15 minutes, had asked for our waiter (whoever that was), and were not paid any attention until we stood to push in our chairs and leave.
Then, voila! Our new waiter appeared. Thankfully that was addressed without embarrassing us or his fellow staff. Such service should knock this review down to 2-stars as it was the extreme opposite of my other two visits--disappointing, aggravating, and I just felt sad for Gordon--but the food and drinks redeem most everything. Worth a return, but take stock of how the staff seem to be functioning before really settling in.
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