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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • Five stars for absolutely first class customer service on a walk-in repair job. Short version: Through blatant and admitted poor judgement and misuse (note to self: do NOT cram ten pounds of shit into a five-pound bag), I managed to bust and hideously mutilate the main zipper on my favorite little Arcteryx dayback. Phoned the store, recounted my idiotic tale, asked if the factory did zipper replacements. Was told that if I could bring it in, they'd look at it and tell me if it was feasible. Upon inspecting the bag, the assistant manager insisted on sending it to the mother ship for a new zipper under warranty, even though I repeatedly told him that the rupture was my fault. Factoring in labor, bookkeeping, and the prepaid FedEx they returned it to me with, they lost a lot of money on my dinky hundred-dollar packsack. I own a half-dozen of their bags and garments. The designs aren't always perfect, but I'll keep buying their stuff when it mostly meets my needs, because their after-sales service is bricklike.
http://www.openvoc.eu/poi#coolReviews
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