Staff are friendly but may need more training. The Void Ghostbusters VR experience was amazing but they didn't check the fit and function of the visors at all. My 12 year old said she had to keep lifting the helmet up to see properly. Takeaway: Make sure you request help with fitting your VR helmet if you find yourself having to manually adjust frequently. The VR experience was amazing. I'm that scared of heights but the building exterior scene was deathly frightening. I couldn't bring myself to walk on the platform on the outside of the (virtual) building for a full minute. Even when I flipped up the visor to see a safe floor right in front of me, when I flipped the visor down I was terrified again. Astounding! This ain't no Google cardboard, folks. This is incredible kit. You must check this out- it's the future of entertainment, for sure.