Well, there are either 5 stars or 1 star ratings. My relationship with Air Squad is also through my home warranty. I believe that this is where the issue lies....what the contract is between the Home Warranty Company and Air Squad. It appears not all Home Warranty Contracts are created equal. Some have better terms with Air Squad than others, so they work to keep their business. There is a pecking order to how soon and how fast they respond.
They were out two times in June 2017, and now my AC unit is not working again. If I didn't have to go through my home warranty, I would not even consider this company. And will make sure that the community I am involved with is aware.