Ted, my salesman, was amazing. He was very helpful through the process of finding a car.
The experience completely changed when it came to the paperwork side of everything. The dealership took 11 days before they sent the registration to my DMV. I was forced to spend additional money to get a temporary registration so that I wouldn't end up driving "illegally".
Richie Vasquez was not helpful at all. They charge a $500 documentation fee. This is absurd considering how poorly of a job he and the dealership did. In addition to the registration issue, the payment to the DMV was incorrect and added more steps to my process of registering the vehicle. I tried calling and emailing Richie numerous times and he does not respond.
It's unfortunate that the experience had to go south the way it did. Ted was amazing, I would recommend him in a heartbeat, but everyone else was incompetent.