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| - I highly recommend you end your research right here and make this decision: VMedia is NOT what I want!!
Their service is absolutely atrocious. The VBox never worked right. For the first 48hours the remote didn't work. Tech support had no idea what was wrong and said they'd call me right back. They didn't. I called them back two days later. I had to re-boot and reset everything at least a dozen times inside two months. Had to download patches to a USB stick in order to load it onto the VBox, but the patches never did work. I had to wipe clean all user data, cache, settings, etc. That still didn't fix problems.
The latest problem: I set the VBox to record an NHL Playoff game. I had it scheduled to record the three hour timeslot for Hockey Night in Canada on CBC (10PM-1AM - west coast playoff game). I also set it to record the National afterward, and another show after that - all back to back just in case the playoff game went into overtime. I woke up the next morning, brought up the recordings and hit "play." ... the game started and all seemed good....until....
Problem one: The screen freezes when you "fast forward" through commercials, or whatever. So it's virtually impossible to figure out when to stop. Sucks.
Problem two: Of the 3 hour game the VBox was scheduled to record, it recorded just 1:36!! The two shows set to record afterward recorded just fine... Makes zero sense, right?
I called customer service AGAIN, for like the umpteenth time - they told me they were aware of the problem and that they're working on it.... What?!?
I'm a patient guy, but the whole VMedia experience has been retched. Their tech support people are untrained in actual customer service; they're impatient with users and when you get transferred from person to person within their call center - no one seems to have any clue what's going on....
The final straw, forcing me to cancel my service with VMedia: I asked for a credit on my account. I figured they owed me as my reasonable expectation of service was not being met; the amount of downtime I'd been forced to suffer, along with the recording not working at all.... I wasn't asking for a free month, I wasn't asking for any specific amount - I just said I would like a credit on my account to compensate for the service I haven't received, yet already paid for....
They said no. Instead they offered me a free "theme" package for a month...LOL! I said no thanks. There's no theme I want.... So I cancelled and that's that.
Now: if someone from VMedia reads this - I want you to understand one thing: Your customer service reps, tech support, billing department - all over the phone - have zero sense of what customer service means. Every single time I called in they made me feel moronic, like I was putting them out for calling...and the delay in communications - I don't know where the call center is, but the one or two second delay is super irritating.... Even after all is said in done, I feel like in my heart of hearts I could have stayed with VMedia despite all the technical issues - because the status quo way easier than packing up and returning equipment, arranging for a new service provider, etc., but the customer service people on the phone at VMedia simply drove me nuts.....they kind of forced me to cancel. Their lack of establishing rapport was laughable. Like I truly did not matter to them. And now VMedia truly does not matter to me.
Run from the idea of using VMedia.
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