As much as I love the place there are a few reasons why the 1 star is missing for the Chandler store.
1 - The staff makes it a point to judge you based on how you dress. The service I get when I walk in dressed in jeans is different from the service you get when you walk in dressed up. Sure the staff makes the pay on commisons alone but it doesnt hurt to be nice to people. Further I wish the guys down in the mens clothing knew a thing or two about mens clothing.
2 - The Chandler one has limited choice in the mens section. I mean from mens clothing to shoes to the womens the choices are not as extensive.
The pros
1- Their tailor Anotonio (I think) is the friendliest nicest tailor I have met. He waas wonderful and helped me address my concerns and doubts.
2 - Fanny at the womens clothing has to be the nicest lady in the store. She alone redeemed the store and set the bar for service much higher than most could meet.
I guess thats really what makes norstrom so wonderful - the people that work there.