The customer service was horrible. We had not planned on going in. However, when we saw this place my boyfriend really wanted to try it as the Kensington location is always too busy. We were looking at the menu while a kid stood at the cash register waiting impatiently for us to decide. We felt like we were bothering him. We ordered only 1 plate to share because we felt so pressured to say something.
They made us pay upfront and told us they'd call our name once it was ready.... I was about to get up and ask for a refund after waiting over 20 minutes.There was only another couple that came in 10 minutes after us. NOT BUSY AT ALL! Not sure why the long wait.
The food was really good. Almost as good as back home but definitely not made with any love or care. I can taste it.
The STAFF was rude. Not even a "Hello, Welcome, Have y'all been here before?" We normally ask the staff for a suggestion but I felt VERY UNWELCOME!
Plus it was so dirty. Period! Should have known as the word DIRTY is in the name. The tables were all filthy. We had to wipe one down ourselves. The ketchup bottles had hard crusty old ketchup caked all over the lids. Plus food all over the floor. Believe me there was enough staff there to come out with a cloth and wipe things down. The place is small so it would have taken 5 minutes.
I reckon we will never go back here. I can get better service with a smile at McD