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| - El INCONVENIENT Bella
Problem experience #1 - I was given a gift certificate for Christmas some time ago... It was originally for a VIP pedicure but I asked if I could get a manicure instead and that was fine. The gel polish chipped after a few days, so I went back and they fixed it, no big deal I thought. Except I had to wait for the original girl that did my manicure to fix it - a 30 minute wait.
Problem #2 - I showed up on a Saturday, with no appointment, nor did the three women behind me have an appointment, yet they were taken back right away. Hmmm... So I got up and asked how much longer would it be? The man with the tattooed arms said oh did you pick a color? I said I want gel polish, he then seated me - with a woman who didn't know how to apply it!!! So I already had been waiting 20 mins out front, then another ten to be told the technician didn't know how. So I got up and left. However, the fool that I am, called for an appointment the next day, and the tattooed man even apologized to me. So I figured, ok, they made it right.
(Months go by with the occasional pop in for a fill, no issues, never really got the wow factor, but close to home)
Last and third problem EVER- calling in on a Friday for a Saturday appointment (because I've learned my lesson) I made an appointment for a basic fill and a hair cut after being asked if the nails were all I needed, so I said why not, I'll splurge! I walked in Saturday at 2pm as per SAMANTHA, the front desk woman who made the appointment over the phone had said when my appointment would be. The girl behind the counter didn't even say hi, asked what I was in for and I gave her my name. A few seconds and clicks of the keyboard later, She asked again what I was there for and how to spell my name. At this point the impression was that my appointment made with Samantha the day prior was not saved perhaps? So the girl said ok, we will be right with you with a puzzled look on her face still.
I sat down and Samantha came over to ask me about the backfill she assumed I wanted. I stated no, basic acrylic fill, regular polish and a clear gel top coat. (She was standing at the counter while the girl was figuring out if I truly had an appointment or not, so I know she heard me) SAMANTHA proceeded to tell me that "customers" don't do that. Hmmm... Your brochure of services states that you do. Then she proceeded to explained to me why "customers" don't do that, which I took as to what I wanted was a HUGE INCONVENIENCE to the technician. I simply stated that was all I wanted and as someone who has been in several times before and had the same thing done, why was it such a problem now? So SAMANTHA, turned to the tattooed man, made a face, then he said "come here" in a tone that made me feel so un-welcomed. I got up, walked towards him, and said "Nevermind, this isn't the first time I've had issues with this place" and I left.
I ended up going down the street, spending much more on my nails then I had anticipated spending at El RUDE Bella and was extremely happy, I also went to Great Clips and spent less then half of what I was going to spend at El INCONVENIENT Bella for my hair cut and it was wonderful, I suggest you go see Chelsea at Great clips on Chandler Heights and Higley. AMAZE.
(I will say that two weeks prior I had brought my sister in with me, we had fills and polish done, both of us stunned they wanted to charge $15 just for clear gel top coat when the brochure said $5. We chalked it up to a language barrier, but they speak fine English.)
Needless to say, I'm never going back, and if yelp doesn't get through to them, I will be mailing a letter to the owners and BBB.
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