My use of this Amtrak station is very limited. I actually haven't used it for the train. I have been there to pick up friends from the train. Personally, I have used it for bus service as I have recently used the charter buses to get to and from O'Hare. I like that this station serves many functions. The train, city buses, and charter buses all stop here. And they are located in different areas, which makes it easier to navigate. When the Greyhound arrives, they call out the bus information. Very helpful for passengers. My Peoria Charter was running a tad bit late so I went inside to investigate. There are multiple counters, so make sure you are going to the right one. From the signage, I wasn't sure where I was supposed to go for charter buses. But that staff there were nice and helpful.