I am very disappointed in this Massage Envy. My first appointment went well despite waiting 20 minutes past my appointment time, and I rebooked with the same massage therapist for two weeks later. I received a phone call the day before to confirm, and I agreed to the time and date. I showed up for my appointment today, and it had been moved to another time and then subsequently cancelled, with no record of the cancellation method or which employee processed the cancellation. I live 45 minutes from Robinson and just wasted an hour and a half of my very little free time during the week. The receptionist made no effort to remedy the situation - there were no available slots tonight, but all I got was an apology, no offer for a discount on my next massage or anything similar. I will not be returning.