I'd had my oil changed and car wash done here a few times. This past time, I was told I MUST USE SYNTHETIC OIL. I wanted regular oil. I was told that if I used regular oil, I'd void my warrantee of my lease car. I asked how he knew what my warrantee was like. He stated (as if it were fact) that all cars past 2016 had to use synthetic oil.
I paid $60 for the work.
I called my dealer and they said that there's NOTHING saying I HAD to have synthetic oil and that the Francis and Sons employee flat out LIED to me to spend twice as much as I needed to. I called them and asked for two free regular oil changes to make it right. They refused.
DON'T USE FRANCIS AND SONS!