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| - Giving two stars based on the food, location (walking distance from my house) and the decor are amazing... If it weren't for these things Id give negative stars, I've eaten here twice now and had very different experiences...
A few days ago I came here for the first time and brought my mom and Andy. We were very impressed with the rustic decor and the outside setting. It's absolutely beautiful on the patio.
We had the butternut soup, that was phenomenal. Butternut squash with creme frise and leeks for garnish.
For entrees we each had a different sandwich, I had the bbq brisket. I was expecting a bbq sauce since that's what the cashier told us.. but none of the less it was still great.
Andy had the Pastrami sandwich which also was missing a sauce bit once we put their housemade Dijon mustard on it the sandwich was great.
The sweet potato fries are great as well!
Now for the second trip...
Came in last night (Tuesday around 7pm) and sat at the bar. We never received service, we waited about 10 minutes before we went up to the cashier. The girl told us the bartender never showed up so we had to order at the register. We ordered the calamari, shrimp tacos, and the butternut soup. I asked the girls (two blonde girls and one brunette) if there were any nuts in the tacos or the calamari. I AM DEATHLY ALLERGIC to tree nuts and peanuts. I've been admitted to the hospital twice with my throat closing due to my allergy. No one knew so they asked the cooks. They just shrugged and said there wasn't. When I asked if they were certain (i had forgotten my epipen at home because we walked to the restaurant) they started laughing at me.
We also ordered the Apricot Cider, so we took our drink and headed outside. When our food arrived we noticed the calamari was accompanied with a green sauce. The brunette told us it was a parsley sauce. We also noticed there weren't any leeks on the butternut soup... That made the soup very bland without the added flavor.
When I tried a piece of Calamari dipped in the parsley sauce it really tasted like pesto. Andy and I headed inside to ask about it. Because pesto 90% of the time is made with Pine nuts. We were told yes it was pesto. Andy dialed 911 because no one knew if there were nuts in the pesto. NOT A SINGLE PERSON IN THE ENTIRE RESTAURANT KNEW. Then when I told the brunette girl my throat would literally close she LAUGHED and said oh don't be a drama queen, no it won't. ....
What can I even say about that. 20 minutes later we finally found out the pesto was nut free. After me having a full blown freak out panic attack it completely ruined my experience here. When asked if they could bring us ice cream on the house we declined and the blonde girl asked what could she bring us and I jokingly said another drink, she immediately brought us another bottle of apricot cider with a receipt. Then said we could pay for that anytime.
Now, I've worked in the service industry since I was 14. (13 Years now...) My professional opinion and advice is this, TRAIN YOUR STAFF. Especially the cooks. I can forgive a ditzy cashier girl but I can't forgive a "chef" that has no idea what they're cooking. Hire a manager to oversee daily operations and handle guest issues. If this would have happened to anyone else I'm sure they wouldn't have been as nice as Andy and I.
I want to come back. I liked the food and you can't beat the location. But these kinks need to be worked out before they kill someone, because no one is trained or held accountable.
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