After researching many plumbers for my sump pump I decided Pompeii's was the best for my needs. They followed up with lots of information to help me make a decision and get my sale. Where they failed is in the way of service once I gave them the business. This, in my opinion is the larger measure of a good company. One that is there when things don't go so well...not one that over delivers during the sale.
On March 15 my basement suffered water damage as a result of a poorly secured gasket during their install. The tech apparently didn't secure the gasket tight enough and water began to shoot out all over the dry wall, carpeting and door. Thankfully we were home to minimize the damage. While someone did come out from Pompeii to secure it, I got ZERO follow-up from management. No phone call or even letter of apology. No one acknowledged my damaged and warped door or my soggy carpeting or my soiled dry wall. I didn't expect much, though some communication from management would have been nice. Particularly since I was told I'd hear back in a couple of days. They simply swept my situation under the rug and ignored it. Mistakes happen! I understand that! Though when they do a good company addresses them.