Walked in and Heaven (I think she was the manager) was too busy chatting with new hire or interviewee to take our order for about 7 mins. When she did walk away from the conversation, she said " what can you I get for you?" No apology for no greeting or for lack of attention when we walked in. We place our order and as we were waiting over heard her bash an hispanic female employee because she supposedly made an error. Saying in our presence, "You are killing me. This is the 3rd thing you screwed up today." I love Jimmy John's bread, chips, cookies... But that experience made me thing twice about eating at that location. I will be sending a message to management on their website.