The best customer service I have ever received. These guys truly care about your vacation desires. I go to these tours for the freebies, but this is the first time I've purchased. Those that complain are typically in it for the free tickets, hotels stays, etc...However, the true value is the product. The points I purchased provided a value that far surpassed any competitor. I'm looking forward to my upcoming trips and enjoying tickets to an awesome Las Vegas show!