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  • We bought a package on groupon for Christmas photos for a really good price so we made a 12:45 appointment. We ( my husband, my 11 month old and I) arrived at 12:40 and got checked in. The girl working at the front ( Tara) told us there was going to be a little bit of a wait so I asked her if we could walk around the store and she said yes and that she'd call me when it was our turn. I confirmed that she was going to call me on my phone when it was our turn and she said yes. We stayed near the photo studio and looked at movies and kept periodically checking back. At 1:30 my daughter was getting understandably fussy so I asked Tara how much longer it would be. She told me that because we walked away she let everyone else go in front of us?! I said, " you told me that you were going to call me on my phone when it was our turn" she said " my manager wouldn't let me call you and I have to do what my manager says"!!!?? We didn't get in for our pictures until 2:10! By this time my baby is fussy and my husband was pissed. The "manager" was the photographer so we told her what happened and she said she had no idea why Tara would say that. I have to say- she was great and was great with my daughter. We were all a little on edge but she made everyone smile and was able to get some good pictures. When we were done we saw Tara do the same thing to other guests. We were all discussing how rude and unprofessional she was and how the whole experience was extremely stressful. Hopefully the pictures will turn out great and they'll make up for the lousy experience.
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