Several weeks ago, they gave me an arrival time of 10am-2pm, and arrived at 2:20pm. Because they were late and I had an appt. to keep, I could not accompany them to the storage facility. I had about 50 boxes to move from my garage into storage, less than 10 minutes from my home, and it took them 1 hour 45 minutes (which I finally found out today when I called them.) . They promised they would call me when they were done, but they never did call me to let me know. Not impressed. Some people's reviews said they had an entire apartment moved in 1 hr 45 min., so was surprised it took them that long to move 50 boxes that were mostly all in the garage.