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| - I am normally not one to bash companies on the Internet. Usually, if I have a problem with a company they are able to resolve it and offer a solution because that's what good customer service looks like. However, I am so unbelievably upset and disgusted by the way I was treated today by Sunshine Movers. Their motto is "customer service that shines" but I received zero customer service. I called around to multiple companies to get quotes and when I first spoke with Danny he was so nice and informative. I explained that we were moving from a storage unit to a 3 bedroom 2 story house with a loft. I explained what kind of furniture we had for each room and he said we should go with a 3 man crew instead of a 2 man crew because it would get done a lot faster (around 4-5 hours). At $130 an hour even that number intimidated me, but we decided to go with them because of the great experience I had had with him so far. Moving day arrives and they get started at 8am. I am watching as they are only loading one or 2 items into the elevator at a time instead of efficiently packing the elevator for each trip down. 2:00 rolls around and they are STILL at the storage unit. We call to see what's going on and they say they're just finishing up the 1st truckload, but that they will have to come back. Once they arrived at my house they would take 1 box at a time and walk it all the way upstairs. How is that efficient at all? They could have made a pile of things that needed to go upstairs or done an assembly line up the stairs. There were many ways to quickly move us in and it seemed like they were taking longer on purpose just to increase the hours. Then, I noticed that things weren't even in the correct rooms. Things labeled "master bedroom" we're in My daughter's room which is clearly not the master. Things labeled "bathroom" we're in bedrooms and things labeled "garage" we're upstairs so that we now had to carry them back downstairs ourselves. I also noticed that there were dings in our brand new painted walls and that multiple items were broken! It's one thing if they accidentally broke something and told us about it, but to act like it never happened is just ridiculous. They also packed some of our things in "wardrobe" boxes without informing us that we needed to immediately unpack those and give the boxes back or we would be charged $12 per box. It would've been nice to have been told this in the beginning and we could have easily just moved that stuff ourselves. At this point the job is nearing 12 hours and I am beyond frustrated. I decide to call Danny and let him know what was going on. I start to leave a message and say "hey, this is Stephanie Roper, we are currently in the middle of a move with you and I have some concerns because we are nearing 12 hours and I was quoted 5..." He then answers the phone and immediately starts screaming at me. Yes, you read that correctly. The next 20 minute phone call consisted of Danny yelling at me, interrupting me, talking over me, calling me a liar, making degrading comments about how "he's sure our brand new paint was just flat paint so no wonder it got messed up", telling me he was going to take me to court, repeating the things I told him and saying he doubts that actually happened, making excuses for why it's ok to just carry 1 box at a time, and accusing me of just trying to call because I didn't have enough to money to pay them. He also said the movers never took a lunch in 12 hours (which is illegal, btw) and when we asked the movers if they took a lunch they said that they did! He then called back and said "I just want to let you know I wasn't yelling at you"... Oh really, Danny? Because it sure sounded like yelling to me. He made me cry and he literally didn't care at all. He is the rudest and most unprofessional business owner and person that I have ever spoken to in my entire life. I am seriously in shock about the way that I was treated today. I am going to do everything I can to make sure people know NEVER to use Sunshine movers because nobody deserves to be treated like this.
UPDATE: Danny has now responded trying to defend himself by coming back with things that are completely untrue. A true small business owner would not respond via Yelp trying to make themselves look better, but would instead try to solve the problem and apologize for the way they treated their paying customer. He is threatening taking legal action for slander of his business. Sorry, but it's not slander if it's true!
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