A couple days ago, I was contacted by the new manager at this location. Apologizing for my poor experience on 7/15 and promising it's getting better. I went there yesterday to see if this was true. I was very happy to see that it was. Whatever the management is doing here, it's working.
We were greeted and orders were taken in a reasonable time. Got BOTH drinks with our order before going to our table and the food arrived within minutes. The food was great, as usual. The mac and cheese was still brought to us in a "to go" container... we asked one of the girls why they're using that instead of an actual bowl... she said she was unsure but she hasn't seen them using bowls in a long time. Okay..... that was my only complaint but that's just me being picky. :)
We were approached several times during our meal asking about refills..how our food was... and if we needed to go boxes. THANK YOU! Everyone was really nice and I appreciated the great service that we were given.
We had a great time and we will be back.
Well worth the money and the second chance.
I hope the great customer service stays. :)