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| - I've been to a couple of other Smashburger locations in Las Vegas and Overland Park KS, and this was the worst Smashburger experience. We came in on Saturday at 1:45 pm and there were about 12 to 14 people in front of us. After about 5 minutes half the people in front of us left. In total there were probably 12-15 people that we saw walking out because of the wait, including after we sat down and ate. We finally got to order after about 14-15 minutes waiting, there were only 3 people that we saw working, the person taking the order, the person cooking the food and maybe a manager handing it the food. The three didn't seem very happy, especially the older lady taking the orders and taking out the food (leaving the register with no one for 5-7 minutes at a time. It would have went a long way for them to acknowledge that they're short on people today and say sorry about the wait. Not even a thank you after we placed our order. Though this attitude seem to be par at some Chinese restaurants I've been to. I don't expect this at an American restaurant.
After ordering, our food came out within 7-8 minutes, much quicker than expected considering how long it took to order. We ordered 2 kids smash burgers with sweet potato fries (an extra $.50 upgrade--it only costs $.20 to upgrade from regular fries to sweet potato fries for the regular side, but costs $0.50 for a kids meal upgrade :(), an Oreo shake, an avocado club grilled chicken and a triple double. We used a coupon for a free burger. Even with the coupon the total was over $26.
The kids burgers were small, as expected. It has been a 2-3 years since I've been to a Smashburger, but the triple double burger seemed small. The only difference between my kids' burgers was another patty and lettuce tomatoes and pickles. My main problem with the Triple Double was that it was soaking in grease. When I lifted the burger from the paper, there was lots of grease on the paper. When I put the burger down and looked at my fingers, it was covered in grease. If I wanted to eat a grease burger, I would go to one of its competitors instead. My wife said the avocado club grilled chicken was greasy, but not as bad. My kids said that their burgers were fine and not greasy like my burger.
Like most of the others, we just left everything on our table, the wire trays, drink cups, napkins, etc. because the only trash can near the kitchen door we saw was completely filled with trash and trays. There were no other trash cans that we saw. We had to clean our tables ourselves so we could sit at a table.
Maybe we should have left like the people we saw leaving before and after ordering, but we didn't--this is what we get for staying. If the 3 people working there weren't happy, then I don't expect that anyone there would be happy as well, including the customers. I don't recall 1 smile from any of the workers the whole time we were there, in fact I don't think there were any smiles from customers either. I hope this experience at this location is an exception.
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