I thought that the service was friendly. It takes a minute to get your order because they cook to order which is a good thing. You see the preparing your philly steak or chicken in front of you. They take your name with your order so they can call you when its done but people still stand in line making hard for someone else to pkace an order once its crowded. This Charley's is in the food court at fashion square mall. When i received my order itvwas hit and seasoned well i had everything on it ..onion, green pepper, lettuce and tomatoes minus the mushrooms.