I LOVE IKEA! I always have and I had great service at them in Southern California when I lived there, but when we got 2 wall units and a bookcase, they really went above and beyond to help us. They even saved us a lot of money on the only item we were buying that wasn't on sale.
The way they handled the one damaged item wasn't the best (we spent hours on hold the next day trying to get through to the right person even though the guys delivering it knew it was a mess and told us to refuse it). It would be nice if someone would contact YOU instead of making you contact them. Other than that, everything was wonderful!