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  • Popped in to kill sometime before a movie at the mall with friends. The hostess told us they didn't have any booths available, despite the fact I could see six empty booths? I asked her who was sitting at those, and she said the section was closed? I'm sorry, but is it that difficult for a waitstaff person to step 3 feet to the left to take an order? After getting ornery about it she gave in and set us there begrudgingly. Not a good start. Waitress comes over takes drink orders, promptly brings them then disappears for 15 minutes. We finally put in an order for an appetizer which comes out greasy and inedible. The appetizer was delivered by a runner from the kitchen....50 minutes in the bar and we never saw our waitress again. Terrible service, terrible food, never gain. I know Carolina Ale House as a brand can do a lot better, this location needs to re-evaluate their staff training, management, and strategy.
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