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| - Worst service I have ever had at a best buy. Was trying to get the attention of 3 different sales people who simply walked by me even though I was clearly in need of help. I had a printout in hand of the exact laptop I was looking for. All they had to do was simply retrieve it. Instead their laptop guy on hand ignored me before, during, and after giving a guy directions to an apple store nearby. Thanks guy. Don't you all get commission? The person who did finally help me said they don't get commission. Perhaps they should so they would actually be inclined to sell something. I got their last one, but I had to get it installed with some pre put in geek squad crap that added $99 to the list price. Oh great. Thanks for that.
I give in, I will take it. Finally checkout time. Should be simple enough, pay and leave right? Wrong. Then I get to have the guy try to sell me all kinds of other "packages" with the laptop. I told him 4 times that I was not interested in buying anything but the laptop. The third time I literally said "dude, I just want the laptop and nothing else. Just the laptop. You can stop trying to sell me on everything else." At which point this robot continued to try to sell me on something else after reminding me that they don't work for commission. Never before have I looked a wide awake person in the eye and told them something in such a way only to have them disregard anything I have said completely. I understand you want your people to sell things that you have to offer, that's cool. Perhaps you should train them on interacting and listening to another human being as well. Last I checked, humans are your target market.
From a business perspective, what more could you want than a person who has walked in prepared to buy something from your business with the sku# in hand? Not only that but the person is happy to do so. That is a perfect scenario for you. How is it that you have trained your employees to make this perfect scenario into a negative experience for the buyer? Because I can tell he didn't really want to say all that he was saying. He was saying it because he has been trained to say it no matter what I might say in return. He was trained to keep trying to sell me all of the additions. I don't blame him, because he was just doing his job as he was trained to do it. Upon revealing the experience to relatives in other states I found that they too had very similar experiences. It is not an issue with the employee. It is an issue with Best Buy itself. So my question is for the people behind Best Buys training program. Why are you training your employees to disregard and annoy your customer base with things you are making them say? Sure they might sell some high profit services in the short term, but what about the long term? What about repeat business? I am very happy with the product I got and the price I got it for albeit the extra $99 I paid for something I could have done myself. (the geek squad setup pre-installed) However, in the future when I am going to buy another laptop I am probably going to check out your competitors first. Why? Not for lower prices or better products, but for the ease of buying such products - the last thing anyone should be going to a competitor for.
Oh and I should also add that I am a salesperson for a living at the moment, so this isn't coming from someone who doesn't know that perspective. Selling is about making an enjoyable experience for the buyer. Yes it is important to try to sell them things they may have not initially intended to buy, but in a pleasant way when they are open to do so. If I tried to sell like you have trained your staff to sell I wouldn't have a job.
Merry Christmas.
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