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  • Several reasons I cut ties with Cox.. One being Internet speeds seem to fluctuate for some reason.. Not to mention the Wifi network doesn't even cover my small house.. My wife and I continually had to switch to LTE just to load web pages.. At one point I did notice some dramatic lagging on my phone.. then checked speeds through an app.. I paid for 50 mbs plan and was getting less than 20.. I waited a week and a half or two before calling, partly because I was busy working. I did try resetting the modem a few times, among other things, to no avail. So when I finally did get through to customer service.. the lady flips some switch on her end, and suddenly I'm back up to 50 mbs.. ?Very suspicious to me.. If I hadn't called the speeds most likely would have remained slow. I feel like Cox takes advantage of people who wouldn't know how to check their equipment otherwise.. this happened twice by the way.. Another instance which led to me canceling service was when I called to cancel the first time, and a guy with the retention department said he would be able to lower my bill and upgrade me to the new countour service... no charge.. I was paying $140 for basic cable and 50 mbs internet. Not even Disney jr.. as well as several other channels I enjoyed for my kids. which all the cable providers offered for free in there packages in Indiana and Ohio where I came from for far less than what I was paying... but anyways I did get waived an install charge, and my bill dropped for a month or two I think..., but sure enough then it jumped back to $140 , and when I checked it, I was getting billed for "contour" products and services... something I directly asked the salesman would certainly not happen... but there it is? ... O well.. Like everyone says Cox has a monopoly on the market out here... So there's not much an individual can do... Personally I switched to Century link and got the 40mbs for $30 ... upgraded my modem and stream Netflix, Hulu, and use a Tablo for local... Everything connects through my Roku, and I couldn't be happier.. internet is better than I had with Cox, and no more lagging!
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