Second Cup can do no wrong by me in the two months in which they serve Candy Cane hot chocolate. This is a treat that no coffee house in the States has replicated to my satisfaction. Sure, it's expensive (nearly $4 once you tack on tax), but it's so friggin' good.
We came to this location on a blustery evening right before they were closing, and the staff was friendly despite clearly wanting to close up. They were polite when asking everyone to leave at 11pm. Despite a fairly small location, there was a nice variety of seating from arm chairs to cafe tables.