This Barnes and Noble location is a good one as far as Barnes and Nobles go. It is well stocked and relatively well maintained. The book shelves are well cared for and they have a wide variety of options. Their bathroom, however, is consistently a mess! OMG! So they lose a star for that because it's been a consistent problem that apparently management doesn't care about. The employees here are generally friendly and helpful, I've found. The children's area is nicely laid out with plenty of options for various reading levels and a nice amount of elbow room.
I do have one complaint although it's not with this store specifically so am not removing any stars for it. I signed up for the membership during a promotion that said if you signup you get a free Starbucks drink every month for the year. I got the first coupon via email as expected and haven't received another since and yes, you need the emailed coupon in order to redeem. So I stop in and talk with someone who tells me to call their 800 number. Grrrr. Who has time for that? I asked someone else and got the same answer. Frustrating!