GO ANYWHERE BUT THIS PLACE
DON'T GO TO THIS PLACE UNLESS YOU HAVE THE PROMISED DISCOUNT IN WRITING
I went here because it was highly rated on Yelp; being a woman trying to find good auto service is typically difficult because we (women) are easy targets for over priced auto service -- this place you should stay clear of because they are out to take advantage!!
I had another company look them at the same codes and they would've charged with labor less than $600!!!
However, I made the stupid mistake of not taking my car to AUTOHAUS and I left it with Am. 5 star CC --- because I thought the woman at the front desk would give me a discount since I was bring her cash!! The conversation at the service station went something like this:
at the service ---
Gina: your price will be $632 for Spark Plugs and two Coils; that's what we know right now; there might be more like the catalytic converter or something else shop
ME: I need my car; If I bring you cash will you work with me?
Gina: Yeah I'll work with you...
ME: OK, well call me when you have a better idea of whats going on
Hours Later----Over the phone
Gina: You definitely need the Spark Plugs and two Coils that's $632; you need to change your oil valves that's an addition $548 which is causing the damage to the Spark Plugs and you know you need 4 new tires and an alignment.
ME: This bill would total close to $1600. I cant afford to have all that done at once; I need my car running. I said look I'll bring you cash for the Spark Plugs and Coils to be done --- I said, can you work with me on a little more with the price since I'm bring cash?
Gina: Oh yeah I'll see what I can do for you
Me: OK go head and do the Spark Plugs and Coils and I'll have to think about the Oil Valves.
That was Friday, Saturday I go to pick up my car -- I have a $632 dollar bill I give the guy $600 in cash; He says its 31.71 additional -- I said well I spoke with Gina and she said she would work with me ---- He hops on the phone with Gina
SHE DENIES SHE EVER SAID THAT TOO ME ---
Then begins to tell me she gave me a discount I said that's the price you gave me sitting in front of you...she said yeah that's the discount.
I tried reminding her of the two times in conversation that I stated I will bring you cash can you work with me a little more?
She DENIED IT
THEN SAID I DON'T WANT TO ARGUE WITH YOU PUT (HIM) ON THE PHONE
Me: I said you know what that's bad business --- and I actually paid the $32 dollars asked for my paperwork and left!!!