I am floored by how far the putrid stench of Ed Bozarth's continuous service failures have spread to even infect the lives of those who have yet to suffered the horror of their service. It is the stuff of customer service nightmares when a company's every department fails so utterly at understanding that the fundamental goal of a company is to keep its customers happy and satisfied.
The opposite of satisfaction and joy is what you will get at this business. Expect to return here on multiple visits (even with appointments) only to find further issues that arises and wasted time. If you dare call them out on their mistakes do not expect it rectified. It is the greatest insult when a company throw a free oil change in your face after you've spending $2000+ to receive unsatisfactory services. Even the follow up call you receives after escalating it to Corporate office drips with contempt as the voice on the phone patronizes you with fake apologies and half-hearted platitudes.
It is clear that this company puts up a facade of care with zero intention of follow through. Repeated attempts have been made to provide feedback and one knows a sinking ship when it runs out fuel.