If I could give this place 0 stars I would. Got a flat tire at 3am. Called through USAA and they said they'd pickup the vehicle at 4am. I had to go to work so left the keys for the towing company. Called at 4:20am to verify it had been picked up. Richard said it was.
Had a friend tell me they drove past my car at 0700. Called the tow company back up and Richard apologizes and tells me he doesn't see the request and to call USAA so they can send it again. Of course the wait time is 60 more minutes so hopefully my car gets picked up.
Terrible communication. They should call when they pick up/ drop off.
Just to make it better...USAA rep told me Richard said their tow guy probably fell asleep or forgot. Awful work ethic when people are depending on you in the middle of the night.