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| - I went to Marquis back in March 2011 for an ultrasound. The tech and the procedure were fine and I don't have any complaints with that. However, the office had incorrectly billed my insurance, so I had to pay approximately $85 to Marquis for an out-of-network appointment, even though this place was in-network. They use a third party (out of state) billing office and those employees were very rude and not cooperative. At least the $85 that I paid went towards satisfying my insurance deductible for the year. Cheryl, who is in the local office on 3rd St. and is person I was told to work with to coordinate with their billing department, was very unhelpful and never seemed to care that this was done incorrectly. Finally after months of back and forth, they reluctantly resubmitted (incorrectly for different reasons) another claim. My insurance company did the right thing and adjusted the claim to show as in-network. Once that happened, the $85 that went towards the deductible was subtracted, so I would still owe $85 for any future doctor visits in order to meet my deductible. Basically, I paid Marquis $85 and had to pay an additional $85 worth of deductible to my insurance company (after the reversal) to satisfy the individual deductible for the year. After this occurred, I decided to contact a manager at my insurance company, so he could help resolve this issue and get a refund from Marquis. It has been 15 months (yes almost a year and a half), and I have still not received a refund from Marquis. I called to talk to the general manager about a month ago to inform them that I was going to give them another chance for my business, despite this ongoing issue. I had left a detailed message for the GM through a different employee and briefly explained the history and my concern about going back there because of the issues. The GM never called me back, so that was final straw. It's very unfortunate that they would let this continue for so long and lose business over a trivial amount of money. For me, it's the principle that outweighs the dollar amount. I would never go there again or recommend this place to of my friends.
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