Great customer service. They are super nice and professional. You don't get the sleeve sales man feel, but feel like they are actually trying to help you. They are up front about not using Apple products but a third party and tell you how to tell if a place uses Apple or not. Honestly they are better than Apple with my experiences. Spent two hours at Apple only to hear that they couldn't help and that it would basically be better to buy a new laptop, come here after actually getting an estimate base in what I was told the people's was only to have it be a simple fix. With such great service I decided to get my batter for my phone changed. Wonderful idea! Works great and the charge is lasting the day even with my heavy use. I missed not having to charge six or more times a day. Add in the 90 day warranty and this place seems unbeatable.