I love this company! I've ordered several things from them in the last year and was very happy with everything I ordered. If you are having troubles with your order, call them before you order and they will happily walk you through the difficulty. And you can fix the pictures as you go along. If someone's head is cut off or if the picture isn't centered just click on it and it will allow you to adjust it before your finished :) If a picture is not of good quality a little box pops up that gives you the option to leave it or replace it. When I first started to use the site I had a couple troubles too, but there are tutorials you can watch or read before you start. If I can do it anyone can! It really is an easy thing to do. If you are still having trouble, call them. They have good customer service too :)