So I came into H&M looking for a birthday outfit, therefore i tried on several items. As i entered the dressing room a very goofy associate, i believe her name was Genesis, right away helped me and offered to get any additional sizes for me. As i was being indecisive, she helped me choose which outfit to buy, helping me make something like a pros and cons list, if you will. Anyway, i was standing in line very happy because i love good service, but as i reach the register the most grouchy lady i have every encountered helped me check out. Her name was Sara, she definitely made me look at H&M and their associates differently, but thank you Genesis!