| rev:text
| - Awful. You can find plenty of other insurance companies who will value you as a customer.
I signed up online for a $1293.30 6-month policy back on December 7 of 2016 when my Geico policy increased. I paid the policy in full. I received a bill in the mail for $83.20; without realizing that I had already paid for my policy in full, I submitted the $35 minimum payment. I continued to receive bills for the remainder when it finally clicked that I had already paid for this policy.
I called and emailed this office multiple times asking why I was receiving a bill--no one could figure it out. Finally, after the fourth attempt of me calling, Laura explained that the Paperless discount and Auto Pay discount had been removed from the policy & emailed me instructions on how to reinstate it. Why might I ask? No one knows nor had any justification but I was later notified by Lori that it must have been my fault because I didn't confirm the Paperless option. Funny, because I had email confirmation that I did from back in January.
I continued to receive the bills in the mail for another 3 months until April when I had had enough and called again to sort out their mess. I spoke with Dottie who told me she hadn't heard of this matter and doesn't know why I would still be receiving bills. She told me she would speak with the office manager Lori and get back to me. Dottie nor Lori ever got back to me. I received another bill in May--called again to ask why it has taken this office 5 months to respond to me with a valid reason for why I would still be receiving this bill. I spoke with Lori who told me that "this is very common that customers don't confirm the Paperless discount and it drops off." Interesting, if this were very common wouldn't you fix the error then? I also mentioned that I had been confirmed for Paperless since January--she then began arguing with me and said there was nothing she could do and I would need to call their corporate office. Fine.
I got on the phone with the corporate office, who were surprisingly much nicer and more accommodating (in what century? I know). Corporate told me they would speak to the branch office and have it taken care of. Today, June 13, I received a notice in the mail of Policy Cancellation if I don't remit the remaining $62.20 (including a handling fee). Are you joking?
By now, this is about my 20th time calling the office about this bill. I spoke with Cindy who again tried arguing with me so I asked to speak with her supervisor. Who might that be? Good ole Lori who, again, can't help or explain anything. I have now called corporate for the 3rd time about this issue where they apologized to me for this office's mistake and asked if they could switch me to a new agent because they would still like to keep me as a costumer. Not so sure that I will opt for this remedy as I have never been treated so poorly as a consumer.
I promise you, you can find MUCH better and more reasonable pricing for insurance elsewhere. This was the first time I've ever had a bad experience with an auto insurer and hopefully the last. Stick with Geico!
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