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  • We contacted them to take care of our bee problem with bees coming in our bedroom thru the ac vent. They came 3 times to poison the opening but the bees came back more aggressively each time because they can't see/reach the hive. At the beginning we were told they would come as many times necessary but after 3 times tech said it was our problem since we didn't seal the opening. It was never safe for us to seal the opening with the bees coming back so quickly and aggressively and if it was our responsibility to seal it, you think they would've emphasized that from the beginning instead of wasting their time and ours by coming back 2 more times. Now we have more bees than ever and lost $250 to an exterminating company who just made the situation worse. The tech was unprofessional on the phone saying "he doesn't mean to be a jerk or an ass" but he can't keep coming back. I understand their perspective but I think they setup the wrong expectation from the beginning, they should've told us the bees will keep returning if they cant get the hive so we could've contracted someone who could get the hive and they shouldn't have made it seem like they would keep coming back until the job is done because they don't. I don't care if they have to demo a wall or do what it takes, we can repair that, I just need them to do what we paid them to, get the bees gone for good.
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