Owners beware!!!Do not trust theses people with your fur babies!!!! I should have known there was a problem when I called one location which was on Cheyenne to realized I was speaking to the Ann road location after my appointment had been made..This was the worst hair cut my poor puppy has ever had..One side of his hair cut was longer then the other..they cut his ear hair way to to short and didn't trim his tail at all. My poor dog looked like whoever did his cut was obviously had no clue on what they were doing his nails were way too sharp as well for them to have been cut down.. When I return back 2 hours later to pick him up they all stood at the door and looked at me waiting on me to have a horrible response to what they knew had been done to my fur bady... I decided at this point what was done was done and there was nothing I can do about it but I surely know that I can go on Yelp and warn others.. You would have thought they would have apologized and told me that the haircut would have been free but no!! They were quick fast to take my money and pretend like there was nothing wrong with that horrible hair cut. All I can say is that I have never wrote a review on no company before but I felt that it was necessary for everyone to know to please stay away from this Urban mutt place or your dog's hair cut will surely live up to their name Urban mutt if you decide to take them there..good luck finding somewhere else...